MGA88 Privacy Policy — Your Information, Our Responsibility

1 Introduction & Scope of This Policy

This Privacy Policy applies to all users who access or use the MGA88 platform, including the mga88.pro website, the official MGA88 mobile app, and all services provided through our platform. It covers all personal information we collect, whether directly from you, from your device, or through legitimate third parties.

By using our platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your personal data, you should discontinue use of the platform and may contact us to request deletion of your account and data.

2 Personal Information We Collect

Mga88 only collects information that is strictly necessary to provide our services to you safely and efficiently. We do not collect excessive or irrelevant information beyond what is required for platform operations.

We also collect information automatically through cookie and tracking technologies when you browse our platform. This information helps us understand how users interact with the platform for continuous improvement purposes.

3 How We Use Your Information

Mga88 uses collected personal information solely for legitimate and transparent purposes. We will not use your data for any purpose not stated in this policy without obtaining your consent first.

The primary purposes for which your data is used are as follows:

• Account management: Creating and maintaining your account, verifying your identity, and enabling secure login to the platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions related to your account accurately and promptly.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance when needed.
• Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and suspicious activity.
• Legal compliance: Fulfilling obligations under the PDPA, anti-money laundering (AML) laws, and other applicable regulations.
• Personalize your experience: Personalizing game displays, promotions, and relevant content based on your preferences and behavior on the platform.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate self-control tools.
• Marketing communications: Sending information about promotions, bonuses, and special offers — only if you have given your consent to receive them.

4 Information Sharing & Disclosure

Mga88 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited circumstances where we need to share your information with certain parties to enable us to provide our services or fulfil our legal obligations.

• Payment providers: Information required to process your financial transactions is shared with licensed and trusted payment providers such as DuitNow, FPX, and e-wallet providers.
• Technical service providers: Companies that assist us in managing technical infrastructure, analytics, and customer support — subject to strict confidentiality agreements.
• Game providers: Minimum technical data required to allow you to play games from third-party providers within our platform.
• Relevant authorities: Where required by law or a valid court order, we will disclose information to the relevant authorities.

5 Cookies & Tracking Technologies

Mga88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us identify and fix technical issues.
• Functional Cookies: Remembering your preferences such as language, currency, and display settings so you don't have to reset them every time you log in.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate for product improvement and user experience purposes.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your gaming experience.

6 Data Security & Protection Measures

We continuously invest in security infrastructure to ensure your personal data is always protected to the highest standard. The technical and organisational security measures we implement include:

• 256-bit SSL/TLS encryption for all data communications between client and server.
• Sensitive data in our database is encrypted using the industry-recognized AES-256 algorithm.
• Role-based access control (RBAC) — only authorized staff can access player data.
• Regular security audits by accredited independent cybersecurity firms.
• Intrusion detection system (IDS) and multi-layered firewall operating 24/7.
• Two-factor authentication (2FA) for all internal administrative access.
• Mandatory data security training program for all mga88 staff.
• A comprehensive incident response plan to address any data breaches quickly and effectively.

While we take all reasonable measures, no security system can be guaranteed 100% secure. In the event of any data breach affecting your information, we will notify you within the timeframe required by applicable law and take appropriate remedial action.

7 Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and MGA88's internal policies, you have the following rights regarding your personal data. We fully respect these rights and are committed to facilitating their exercise.

To exercise any of the rights above, please contact our data protection team via email or live chat on the platform. We will process your request within 14 working days and notify you of the action taken.

8 Data Retention & Deletion

Mga88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and you continue to use our platform.
• Financial transaction data: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial and tax legal requirements.
• KYC and identity verification data: Retained for 5 years after account closure, in accordance with anti-money laundering (AML) legal requirements.
• Support communication records: Retained for 3 years for complaint resolution and service improvement purposes.
• Log and security data: Retained for 12 months for security analysis and fraud detection purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymized so it can no longer be linked to your identity. The deletion process follows industry-recognized standard methods to ensure data cannot be recovered.

9 Changes to This Privacy Policy

Mga88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we deliver our services to you.

When we make material changes, we will notify you via:

• Clear notifications on our platform's home page.
• A notification email will be sent to the address registered to your account.
• In-account notice upon your next login after changes take effect.

The "Updated" date at the top of this document will always reflect the date of the last amendment. Your continued use of the mga88 platform after any changes are published is considered your acceptance of the updated version of the Privacy Policy.

10 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you are welcome to contact our Data Protection Officer (DPO) team. We are committed to responding to every inquiry seriously and as promptly as possible.

You may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the mga88.pro platform — the fastest way to get a response.
• Privacy Email: [email protected] — for written inquiries requiring formal documentation.
• Account Settings Section: For data access requests, corrections, or communication preferences, you can manage these directly through your account settings.

We aim to respond to all privacy inquiries within 3 working days and resolve any player rights requests within 14 working days from the date of receipt of the complete request.